Privacy Policy

Last updated 12 November 2026

TBS (Aust) Pty Ltd (“TBS”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store and disclose personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We collect personal information that is reasonably necessary for our business, including:

Name, business name, ABN, email address, phone number and delivery address
Details you give us in enquiries, quotes, orders, trade account applications and customer login registrations
Records of our communications with you, including messages sent through our website forms or chat assistant
Technical information such as IP address, browser type and pages visited, collected through cookies and analytics tools

How we collect it

We collect information directly from you when you contact us, submit a form, register for a customer login, place an order or deal with our team. We may also collect information from your business representatives or from publicly available sources.

How we use it

To respond to enquiries and provide quotes
To process, manufacture, deliver and support orders
To manage trade accounts and website logins
To send service and account communications
To improve our website, products and services
To meet our legal obligations

If you do not provide the information we request, we may not be able to provide our products or services.

Cookies and analytics

Our website uses cookies and Google services (such as Google Analytics and Search Console) to understand how the site is used. These tools may collect information about your visit. You can disable cookies in your browser settings, although some parts of the site may not work as intended.

Disclosure

We may disclose personal information to our staff, suppliers, freight and delivery providers, IT, hosting and email service providers, and professional advisers, where needed for the purposes above or where required by law. Some service providers, such as cloud and analytics providers, may store information overseas. We do not sell your personal information.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, and to destroy or de-identify information we no longer need.

Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

Contact us

TBS (Aust) Pty Ltd, 104 Gateway Boulevard, Epping VIC 3076
Email: orders@tbsaust.net.au | Phone: 03 8339 2660